Terms of service

Last updated: 10 September 2026

Overview

This website is operated by LCOSTA ECOM LTD, a private company limited by shares registered in England and Wales under company number 17411451, with its registered office at 483 Green Lanes, London, England, N13 4FG. Velbrooke is a trading name of LCOSTA ECOM LTD. Throughout the site, the terms "we", "us", "our" and "Velbrooke" refer to LCOSTA ECOM LTD.

By visiting velbrooke.com and/or purchasing from us, you engage in our "Service" and agree to be bound by the terms and conditions set out below, including any additional terms and policies referenced here or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, customers and contributors of content.

Please read these Terms of Service carefully before using our website. If you do not agree to all of these terms, you may not access the website or use any of our services.

1. Online store terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependants to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including copyright laws). You must not transmit any worms, viruses or code of a destructive nature. A breach of any of these terms will result in immediate termination of your access to our services.

2. General conditions

We reserve the right to refuse service to anyone, for any lawful reason, at any time. You understand that your content (excluding payment card information) may be transferred unencrypted and involve transmissions over various networks. Payment card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.

3. Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information which is, by nature, not current. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

4. Products, sizing and fit

Products are offered subject to availability. We have made every effort to display as accurately as possible the colours, textures and images of our products. We cannot guarantee that your screen's display of any colour will be accurate.

Size charts, fit guides and sizing recommendations on this website are provided as guidance only. Fit varies between body shapes and between styles, and garment measurements may vary within normal manufacturing tolerances.

We reserve the right to limit the quantities of any products that we offer, and to discontinue any product at any time. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.

5. Prices and payment

All prices are shown in pounds sterling (GBP) and are the prices payable at checkout. Prices may change at any time, but changes will not affect orders that we have already accepted.

Payment is taken at the time you place your order. Your order is an offer to buy; a contract of sale is formed only when we send you a dispatch confirmation email. If a product is listed at an incorrect price or with incorrect information due to a typographical, pricing or product information error, we reserve the right to refuse or cancel any orders placed for that product and to refund you in full.

6. Billing and account information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information, including your email address, card numbers and expiry dates, so that we can complete your transactions and contact you as needed.

7. Delivery and returns

Delivery of your order is governed by our Shipping Policy, and returns and refunds are governed by our Refund and Returns Policy. Both form part of these Terms of Service and should be read alongside them before you place an order.

8. Third-party links and tools

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such websites and we do not warrant, and will not have any liability for, any third-party materials or websites.

Any access by you to optional third-party tools provided through the site is at your own risk, and you should ensure that you are familiar with and approve of the terms on which such tools are provided.

9. User comments and feedback

If you send us creative ideas, suggestions, proposals, plans or other materials, whether at our request or otherwise, you agree that we may at any time, without restriction, edit, copy, publish, distribute and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right, and will not contain unlawful, abusive or obscene material.

10. Personal information

Your submission of personal information through the store is governed by our Privacy Policy, which forms part of these Terms of Service.

11. Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice, including after you have submitted your order.

12. Prohibited uses

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any regulations, rules, laws or local ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service.

13. Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

Nothing in these Terms of Service excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law. In particular, nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

Subject to the paragraph above, our total liability to you in respect of any order shall not exceed the total amount paid by you for that order.

14. Indemnification

You agree to indemnify, defend and hold harmless LCOSTA ECOM LTD and our directors, officers, employees, agents, contractors and suppliers from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

15. Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such a determination does not affect the validity and enforceability of any other remaining provisions.

16. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or by ceasing to use our site.

17. Entire agreement

These Terms of Service, together with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications and proposals.

18. Governing law and jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in the courts of your home nation.

19. Changes to these Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

20. Complaints and contact information

If you have a complaint, please email us at contact@velbrooke.com with your order number and details of the issue. We aim to acknowledge every complaint within one business day and to resolve it within 14 days.

Velbrooke — a trading name of LCOSTA ECOM LTD
Email: contact@velbrooke.com
Registered office: 483 Green Lanes, London, England, N13 4FG
Company number: 17411451